1shows FAQ —
Your Questions, Answered

Creating a 1shows account is quick and free. Click the Register button, fill in your full name, mobile number, email address, and preferred password. You'll receive a verification code via SMS — enter it to confirm your number, and your account is ready. The whole process takes under three minutes. Make sure all details match your valid government ID, as these are required for withdrawal verification later.

You must be at least 21 years old to register and play on 1shows. This is in line with Philippine regulations on online gambling. During account verification, you will be asked to submit a valid government-issued ID to confirm your age and identity. Accounts found to belong to underage players will be immediately suspended and any funds returned.

No. Each player is allowed only one active 1shows account. Creating multiple accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset option on the Login page instead of creating a new account.

Account verification (KYC) is required before your first withdrawal. Log in to your account, go to the Profile section, and upload a clear photo of:

• A valid government-issued ID (SSS, UMID, PhilHealth, Passport, Driver's License, or Voter's ID)
• A selfie holding the same ID
• Proof of your payment method (e.g., screenshot of your GCash or Maya account showing your name)

Verification is typically completed within 24 hours on business days. You'll receive an SMS and email notification once approved.

Go to the Login page and click "Forgot Password." Enter the mobile number or email address linked to your account. You'll receive a one-time password (OTP) via SMS. Enter the OTP, then set a new password. If you no longer have access to your registered mobile number or email, contact 1shows support via live chat for manual account recovery.

1shows supports a wide range of Filipino-friendly payment methods, including:

• E-wallets: GCash, Maya (PayMaya)
• Online banking: BPI, BDO, Metrobank, UnionBank
• Over-the-counter: 7-Eleven (Cliqq), Cebuana Lhuillier, M Lhuillier
• Cryptocurrency: USDT (TRC-20)

All transactions are processed in Philippine Peso (₱) with no currency conversion fees. Visit the Payment page for the full list and current processing times.

The minimum deposit on 1shows is ₱100 for GCash and Maya. For bank transfers, the minimum is ₱500. Over-the-counter deposits start at ₱200. There is no maximum deposit limit for standard accounts, though high-volume deposits may require additional verification for security purposes.

GCash and Maya deposits are instant — funds appear in your 1shows wallet within seconds of a successful transaction. Bank transfers typically take 15 to 30 minutes during banking hours. Over-the-counter payments are processed within 1 to 2 hours after the transaction is confirmed. If your deposit hasn't reflected after the expected time, contact support with your transaction reference number.

1shows does not charge any deposit fees on its end. However, your payment provider (e.g., GCash, your bank) may apply their own transaction fees. GCash-to-GCash transfers are generally free. Bank transfers may incur a small interbank fee depending on your bank. Always check with your payment provider before initiating a transfer.

Log in to your 1shows account, go to the Wallet section, and select "Withdraw." Choose your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount, and confirm. Make sure your account is fully verified (KYC complete) before requesting a withdrawal — unverified accounts cannot process payouts. Withdrawals are sent to the same payment method used for your most recent deposit.

GCash and Maya withdrawals are typically processed within 15 to 60 minutes. Bank transfers to BPI, BDO, Metrobank, and UnionBank are processed within 1 to 3 business hours during weekdays. Withdrawals submitted on weekends or public holidays may take slightly longer. Large withdrawals above ₱50,000 may require additional security review, which can extend processing time by up to 24 hours.

The minimum withdrawal on 1shows is ₱200 for GCash and Maya. For bank transfers, the minimum is ₱500. There is no daily withdrawal limit for verified accounts under normal circumstances, though very large amounts may be subject to additional review as part of our standard security procedures.

Common reasons for a delayed withdrawal include:

• Account KYC verification not yet completed
• Active bonus wagering requirements not yet met
• Withdrawal amount exceeds your current verified limit
• Security review triggered by unusual account activity
• Bank or e-wallet system maintenance on the provider's end

If your withdrawal has been pending for more than 3 hours without explanation, contact 1shows live chat support with your withdrawal reference number for a status update.

1shows offers a welcome bonus for new players on their first deposit. The current offer details — including the bonus percentage, minimum deposit requirement, and eligible games — are listed on the Current Offers page. Welcome bonuses are credited automatically to your account after your qualifying deposit is confirmed. Always read the bonus terms before claiming to understand wagering requirements.

A wagering requirement (also called a rollover or playthrough) is the number of times you must bet your bonus amount before it can be withdrawn as real cash. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable funds. Different games contribute differently — slots typically count 100%, while live casino games may count 10–20%. Check the specific bonus terms on the Current Offers page.

Every real-money bet you place on 1shows earns Rewards points. Points accumulate in your account and can be redeemed for bonus credits, free spins, or cashback. The more you play, the higher your loyalty tier — and higher tiers unlock better redemption rates, exclusive promotions, and priority support. Visit the Rewards page for the full tier breakdown and current redemption rates.

No. Bonus funds cannot be withdrawn until the associated wagering requirements are fully met. However, you can choose to forfeit an active bonus at any time through your account settings — this will remove the bonus balance and any associated wagering restrictions, allowing you to withdraw your remaining real-money balance. Note that forfeiting a bonus is irreversible.

1shows offers a comprehensive game library covering:

• Sports Betting: PBA, NBA, UFC, boxing, football, and more with live in-play markets
• Megaways Slots: 80+ titles with up to 117,649 ways to win
• EVO Live Casino: Baccarat, Roulette, Blackjack, Crazy Time, and more with real dealers
• Fishing Expert: Arcade-style fishing games with jackpot rounds
• Space Max: Progressive jackpot games with pots reaching ₱1,000,000+
• Table Games: RNG Baccarat, Blackjack, Sic Bo, and more

Visit the Game page for the full library.

All 1shows games use certified Random Number Generators (RNG) that are independently audited by third-party testing laboratories. The RTP (Return to Player) percentages published on the platform are accurate and verified. Live casino games use physical cards, real roulette wheels, and real dice — all streamed in HD so you can see every action in real time. 1shows is committed to transparent, fair gaming for every Filipino player.

Yes — every game in the 1shows library is fully optimized for mobile play. You can access all games directly through your mobile browser (Chrome, Safari) without downloading anything. For the best experience, 1shows also offers a dedicated mobile app. Visit the App page to download the latest version for Android or iOS. The app supports all payment methods including GCash and Maya.

Log in to your 1shows account and navigate to the Sports section. Select Basketball, then choose PBA from the league list. You'll see all upcoming and live PBA games with available markets — winner, point spread, total points, first-quarter result, and more. Click on the odds you want to back, enter your stake in ₱, and confirm your bet. For live in-play betting, odds update in real time as the game progresses.

Yes. 1shows uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and never shared with unauthorized third parties. Financial transactions are processed through PCI-DSS compliant payment gateways. We also use two-factor authentication (2FA) — which we strongly recommend enabling on your account for an extra layer of protection.

1shows is committed to responsible gaming. The following tools are available in your account settings:

• Deposit Limits: Set daily, weekly, or monthly deposit caps
• Loss Limits: Restrict how much you can lose in a given period
• Session Time Limits: Set reminders or hard limits on how long you play
• Self-Exclusion: Temporarily or permanently close your account
• Reality Check: Receive periodic pop-up reminders of your session duration

Visit our Responsible Gaming page for more information and external support resources. Remember: 1shows is for entertainment only. Must be 21+.

To self-exclude, log in to your account, go to Settings, and select "Responsible Gaming." Choose your self-exclusion period — options range from 24 hours to permanent closure. Once activated, you will not be able to log in or place bets for the duration of the exclusion. If you need immediate help, contact 1shows live chat support and request an emergency account suspension — this is processed within minutes.

If you suspect unauthorized access to your 1shows account, act immediately:

• Change your password right away via the Login page using "Forgot Password"
• Enable two-factor authentication (2FA) in your account security settings
• Contact 1shows live chat support to flag the account for security review
• Check your linked payment methods (GCash, bank) for any unauthorized transactions

Our security team will investigate and, if unauthorized activity is confirmed, work to recover any affected funds. Never share your password or OTP with anyone — 1shows staff will never ask for these.