At 1shows, your privacy matters. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the rights you have as a Filipino player on the 1shows platform. Please read this document carefully before registering.
Summary: 1shows collects personal data to operate your account, verify your identity, process payments, and comply with Philippine regulations. We do not sell your personal data to third parties. You have the right to access, correct, and request deletion of your data at any time by contacting our support team.
This Privacy Policy ("Policy") describes how 1shows ("the Platform," "we," "us," "our") collects, processes, stores, and protects the personal data of users ("Player," "you," "your") who access or use the 1shows platform at https://1shows.net, including the 1shows mobile application and any related services.
1shows is committed to protecting the privacy of all Filipino players in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its implementing rules and regulations as enforced by the National Privacy Commission (NPC) of the Philippines. By registering on or using the 1shows platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
This Policy should be read together with the 1shows Terms & Conditions and Responsible Gaming Policy. In the event of any conflict between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail unless otherwise stated.
1shows collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of data we collect are described below.
When you create a 1shows account, we collect:
To comply with anti-money laundering (AML) regulations and PAGCOR guidelines, 1shows may request:
1shows collects transaction data related to deposits and withdrawals, including payment method identifiers (e.g., GCash mobile number, bank account name), transaction amounts in Philippine Peso (₱), transaction timestamps, and transaction reference numbers. 1shows does not store full bank account numbers or card numbers on its servers.
When you use the 1shows platform, we automatically collect:
If you contact 1shows support via email, live chat, or any other channel, we retain records of those communications, including the content of your messages and any attachments, for quality assurance and dispute resolution purposes.
Data Minimization: 1shows only collects personal data that is strictly necessary for the purposes described in this Policy. We do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance.
1shows uses the personal data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, contact details |
| Identity verification (KYC) | Government ID, proof of address, selfie |
| Processing deposits and withdrawals | Financial data, payment method identifiers |
| Fraud prevention and AML compliance | Transaction data, usage logs, IP address |
| Responsible gaming monitoring | Betting history, session data, account activity |
| Customer support | Communications data, account data |
| Platform improvement and analytics | Usage data, technical data (anonymized where possible) |
| Marketing and promotions (with consent) | Email address, mobile number, game preferences |
| Regulatory reporting | Identity data, transaction data, account history |
1shows may send you promotional emails or SMS notifications about new games, bonuses, and offers on the platform — such as updates to the Current Offers page or new additions to Rewards — where you have provided your consent to receive such communications during registration or through your account settings. You may withdraw this consent at any time by updating your notification preferences in your 1shows account or by contacting our support team.
1shows uses automated systems to detect fraudulent activity, identify problem gambling patterns, and enforce responsible gaming limits. Where an automated decision significantly affects your account (such as a temporary suspension), you have the right to request human review of that decision by contacting our support team.
Under the Philippine Data Privacy Act of 2012, 1shows processes your personal data on the following legal bases:
1shows does not sell, rent, or trade your personal data to any third party for commercial purposes. Your data is shared only in the circumstances described below.
1shows shares personal data with trusted third-party service providers who assist in operating the platform, including payment processors (GCash, Maya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, and customer support software vendors. All service providers are contractually bound to process your data only on 1shows's instructions and in accordance with applicable data protection laws.
1shows may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities where required by law, court order, or regulatory directive. 1shows will notify you of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or part of 1shows's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the new entity prior to the transfer taking effect.
International Transfers: Where 1shows transfers your personal data outside the Philippines (for example, to cloud servers located in other countries), we ensure that appropriate safeguards are in place in accordance with the Data Privacy Act of 2012 and NPC guidelines, including data processing agreements with receiving parties.
Cookies are small text files stored on your device when you visit the 1shows platform. They help us recognize your browser, remember your preferences, and improve your experience on the site.
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 1shows platform. For full cookie management options, refer to your browser's help documentation.
1shows retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. The following retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account + 5 years after closure |
| KYC / identity verification documents | Duration of account + 5 years after closure |
| Transaction and financial records | 10 years (AMLC compliance requirement) |
| Betting and game activity logs | 5 years from date of activity |
| Customer support communications | 3 years from date of communication |
| Marketing consent records | Until consent is withdrawn + 1 year |
| Technical and usage logs | 12 months on a rolling basis |
Upon expiry of the applicable retention period, 1shows will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.
1shows implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
Data Breach Notification: In the event of a personal data breach that poses a risk to your rights and freedoms, 1shows will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.
While 1shows takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your 1shows account credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 1shows:
To exercise any of the above rights, please contact the 1shows Data Privacy Officer using the contact details provided in Section 13 of this Policy. We will respond to all verified requests within fifteen (15) business days.
Identity Verification for Requests: To protect your privacy, 1shows will verify your identity before processing any data access, rectification, or erasure request. You may be asked to provide a copy of a government-issued ID to confirm your identity.
The 1shows platform is strictly intended for persons who are 21 years of age or older. 1shows does not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under 21 has registered on the 1shows platform, we will immediately suspend the account, delete all associated personal data, and return any deposits in accordance with applicable regulations.
If you are a parent or guardian and believe that a minor has registered on 1shows, please contact our support team immediately using the contact details in Section 13.
The 1shows platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies solely to the 1shows platform. 1shows is not responsible for the privacy practices of any third-party websites. We encourage you to review the privacy policies of any third-party services you access through or in connection with the 1shows platform.
1shows reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, 1shows will notify registered players via email or an in-platform notification prior to the changes taking effect. The updated Policy will be published on this page with a revised "Last Updated" date.
Your continued use of the 1shows platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any update, you must stop using the 1shows platform and may request account closure in accordance with the Terms & Conditions.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 1shows, please contact our Data Privacy Officer (DPO):
Data Privacy Officer – 1shows
Email: [email protected]
Email addresses are displayed as plain text and are not clickable links. Response time: within 15 business days.
For general support enquiries, you may also contact our customer support team at [email protected] (plain text, not a clickable link). Our support team is available 24 hours a day, 7 days a week.
For responsible gaming concerns, self-exclusion requests, or problem gambling support, please visit our dedicated Responsible Gaming page.
Six pillars of data protection that every Filipino player on 1shows can count on.
Every page and transaction on 1shows is protected by 256-bit SSL encryption. Your personal data and financial details travel between your device and our servers in a fully encrypted tunnel — no exceptions.
Under the Philippine Data Privacy Act of 2012, you have the right to access, correct, and request deletion of your personal data held by 1shows. Submit a request to our Data Privacy Officer and we'll respond within 15 business days.
1shows does not sell, rent, or trade your personal information to any third party for commercial gain. Your data is shared only with service providers who help us operate the platform, and only under strict contractual safeguards.
1shows processes all player data in alignment with Republic Act No. 10173 (Data Privacy Act of 2012) and the guidelines of the National Privacy Commission. Your rights as a Filipino data subject are fully respected on the 1shows platform.
1shows gives you clear control over non-essential cookies. Essential cookies keep the platform running; everything else — analytics, marketing — requires your consent. Manage your preferences through your browser settings at any time.
If a data breach ever occurs that puts your information at risk, 1shows will notify the NPC within 72 hours and inform affected players without delay — in full compliance with the Data Privacy Act of 2012 breach notification requirements.
Your data is protected, your privacy is respected, and your winnings are real. Join hundreds of thousands of Filipino players from Manila to Davao who trust 1shows for a secure, fair, and exciting gaming experience. Must be 21 years or older.
21+ only. Please gamble responsibly. Visit our Responsible Gaming page for support tools and self-exclusion options.